Selling on Online Marketplaces – Ecommerce Supply Chain, Warehousing, Logistics & Fulfilment

The course will equip learners with the knowledge and skills to effectively develop, revise and monitor order fulfilment guidelines and activities in their organisations in accordance with service level agreements and prevailing industry standards. The primary performance gaps that will be covered will be:

1. Appreciation of the coverage and importance of end-to-end supply chain management
2. How to choose and manage overseas delivery options, importation and exportation
3. How to effectively manage the receiving, sorting, shelving, picking, verifying and packing of products
4. How to choose and manage local courier services and last mile fulfilment services
5. How to manage order tracking and integration together with inventory management
6. How to develop strategies for managing high-volume sales period or logistical crises

This course will address the above performance gaps identified with a focus on empowering participants to take on the planning and management of ecommerce supply chain, warehousing, logistics and fulfilment for their organisation/business. At the end of the course, participants should be able to:

• LO1. Explain end-to-end supply chain and the importance of supply chain management
• LO2. Choose and manage the different overseas delivery options
• LO3. Manage the importing and exporting process for all products
• LO4. Match the right packing materials and options to products
• LO5. Manage the warehousing and packing of products
• LO6. Choose and use an inventory management system most appropriate to their operation scale
• LO7. Choose and manage the different major courier services (local delivery) in Singapore
• LO8. Explain the planning considerations behind engaging last mile fulfilment services
• LO9. Manage last mile fulfilment of orders
• LO10. Manage order tracking and integration
• LO11. Craft strategies for managing high-volume sales period or logistical crises period

What You’ll Learn

Many businesses want to join the e-commerce revolution due to the greater outreach potential, elimination of geographical limitations and the convenience and accessibility of purchases for customers. Most training providers out in the market, however, focus only on teaching aspiring businesses how to set up online presences and conduct digital marketing; often missing out on how to optimise business operations and logistics to support the growth of their online businesses. This course will impart strategies and techniques to plan, operationalise and review order fulfilment activities that directly support the success of e-commerce businesses.

Relevant Job Role(s)

eCommerce Executive, eCommerce Manager

Minimum Entry Requirement

Learners are expected to:

• Have at least 1 year of working experience in a commercial company
• At least 1 GCE ‘N’ Level Pass
• Be able to read, write and speak English at WSQ Workplace Literacy (WPL) Level 4
• Be able to manipulate numbers at WSQ Workplace Numeracy (WPN) Level 4

*Learners who do not qualify in terms of education but have the relevant working experience will be admitted on a case-by-case basis, subject to approval by the Management Representative (MR).

Certification

Participants who fulfil all requirements will receive a Statement of Attainment (SOA) issued by the SkillsFuture Singapore (SSG).